return policy

If you are not satisfied with your ame gemella purchase for any reason, you have 14 days after delivery to initiate a return. 

Returned merchandise must be received in its original unused condition, free from any marks, scratches or damage, and in its full original packaging, this includes the UPC (barcode) that comes with your original packaging.

Returns are only allowed for products purchased at full price from amegemella.com

To initiate a return, you can contact us at contact@amegemella.com. Please always include your email address used at checkout, your order number, and also be sure to take and send photos with your email to customer service. Damage or missing claims made after two days of receipt will not be honored.

Customers are responsible for return shipping fees.

You can always contact us for any return question at contact@amegemella.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@amegemella.com.